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Stygian’s Commitment to Seamless Shipping

At Stygian, we are dedicated to providing you with a smooth and reliable shipping experience. Our goal is to ensure that your orders are processed and delivered efficiently, with full transparency every step of the way. Please review our shipping policy below to understand how we handle shipments.

Processing Time:
Once your order is confirmed and payment is successfully processed, our fulfillment team immediately begins preparing your items for shipment. Orders are typically processed within 24–48 hours.

Shipping Methods:
We partner with trusted and reputable shipping carriers to ensure your order arrives safely and on time. The specific shipping method for your order is determined based on factors such as destination, package size, and weight.
For most orders, we offer standard shipping as our default option.

Shipping Costs:
We believe in fair and transparent pricing.

• Orders below $50: A flat shipping fee of $4.99 applies.

• Orders $50 and above: Free shipping is automatically applied at checkout.

Estimated Delivery Time:
Standard shipping generally takes 8–12 business days from the date of processing for your order to arrive. Please note that delivery times are estimates and may vary due to factors like customs, weather delays, or courier network issues.

Order Tracking:
Once your order has shipped, a tracking number will be sent to you via email or made available in your Stygian account. You can use this tracking number to follow your shipment’s progress. Please allow up to 48 hours for the tracking information to update in the carrier’s system.

Address Accuracy:
To avoid delivery issues, please ensure that your shipping address is complete and accurate at checkout. Stygian cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Non-Delivery or Lost Packages:
Although rare, if your package is delayed beyond the expected timeframe or appears lost in transit, contact our customer support team immediately. We will work directly with the carrier to investigate and, if necessary, arrange for a replacement or refund.

If you have any questions or concerns about our shipping policy, please don’t hesitate to reach out to us. At Stygian, we appreciate your trust and patience as we strive to deliver your orders promptly and securely.

At Stygian, we want you to love every purchase you make. However, we understand that sometimes a product may not meet your expectations. Please review our refund and return policy below to understand how we handle returns and exchanges.

1. Return Period

We offer a 30-day return window starting from the date of delivery.
 If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

2. Eligibility Criteria

To qualify for a return, your item must meet the following conditions:

a. Unused and Undamaged:
Items must be unused, unwashed, and in the same condition that you received them. Any item showing signs of wear, alteration, or damage will not be accepted.

b. Original Packaging:
Please return the product in its original packaging or equivalent protective packaging to prevent damage during transit.

c. Product Exceptions:
 Certain products may not be eligible for return due to their nature (e.g., hygiene items, personalized designs, or sale items). For specific product eligibility, please contact our support team before initiating a return.

3. Return Process

If you wish to initiate a return, please follow these simple steps:

a. Contact Customer Support:
Reach out to our support team at support@stygianapparel.com within 30 days of delivery. Provide your order number and reason for return.

b. Approval & Instructions:
Once approved, you’ll receive a Return Merchandise Authorization (RMA) number and detailed return instructions.

c. Secure Packaging:
Repack your item securely and clearly include the RMA number on the outside of the package.

d. Shipping:
 Return shipping costs are the customer’s responsibility unless the return is due to a damaged or defective product. We recommend using a trackable courier service to ensure safe return delivery.

4. Inspection & Refund Process

After we receive your return, our team will inspect it to ensure it meets all eligibility conditions.

a. Refund Method:
Approved refunds will be credited to your original payment method.

b. Refund Coverage:
Refunds apply to the product price only and exclude shipping or handling charges.

c. Processing Time:
 Refunds are typically processed within 5–10 business days, depending on your payment provider.

5. Exchanges

To exchange an item, please complete the return process and place a new order for the replacement item. This helps ensure faster processing and product availability.

6. Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
  

• Digital downloads
  

• Clearance or final-sale items
  

7. Damaged or Defective Products

If you receive a product that is defective, damaged, or incorrect, please contact our support team immediately with photos of the issue. We’ll work quickly to arrange a replacement, refund, or alternate solution.

8. Customer Support

We’re committed to providing you with a smooth and transparent shopping experience.
If you have any questions or concerns about this policy, please contact us at:

📧 support@stygianapparel.com
 🌐 www.stygianapparel.com